Privacy policy
This policy explains how Artikko collects, uses, and protects information when you use our platform.
Information we collect
We collect account information (such as name, email, and organization), workspace content (tickets, comments, attachments, and recordings), usage data, and technical logs needed to operate and secure the service.
How we use information
We use collected information to provide and improve Artikko, authenticate users, deliver notifications, support AI-assisted features you enable, and maintain security and reliability.
Data isolation
Workspace data is scoped to your organization and projects. API keys, MCP keys, and role-based permissions limit what each member can access within your tenant.
Sharing and subprocessors
We do not sell your personal data. We may share information with infrastructure and service providers that help us operate Artikko, subject to contractual safeguards, or when required by law.
Retention and security
We retain data for as long as your workspace is active and as needed to meet legal obligations. We apply technical and organizational measures designed to protect data against unauthorized access.
Your rights
Depending on your location, you may have rights to access, correct, export, or delete personal data. Contact us at hello@artikko.com for privacy-related requests.